Shipping & Returns
KadoPlus.com – A Plus in every occasion.
* Shipments to outregions including Bali, Batam, Bandung, Banjarmasin, Bekasi, Cirebon, Depok, Denpasar, Klaten, Lampung, Malang, Madiun, Medan, Nusa Dua, Padang, Palembang, Pekalongan, Pontianak, Karawang, Samarinda, Semarang, Solo, Surabaya, Surakarta, Tegal, DI Yogyakarta, etc will depend on the areas & shipping distance. Our sales team will contact you on outregions orders to confirm on the shipping fee.
* Minimum order is required for Free Shipping. Free Delivery to Jakarta is with Min order IDR 350,000. Free Delivery to Big Cities in Indonesia will depend on the areas & shipping distance/ proximity. Note: Types of flowers are limited due to locations – please contact our Customer Service to confirm. There will be additional shipping charges for all orders that do not meet our minimum order policy.
* There is delivery Fee to areas near Jakarta such as Depok, Tangerang, Bekasi & Bogor. Please check on our Category ‘Shipping & Handling’ for shipping fee.
Please contact our Customer Service to check products availability and minimum order in your desired shipping locations.
For more information, please contact our customer service representative:
Phone: +62-21-70562700 / +628179170062
YM: kadoforyou , kado_plus
Substitution Policy We highly value our customers satisfaction with high-quality products and friendly services. Substitutions may be necessary if products and services from us do not meet your expectation and please note that we always attempt to create products as similar as possible with your requests. Designs of Stick Werk (Bunga Papan) may varies depending on locations requested. To ensure with your Stick Werk designs please confirm with our 24 hours Live Chat Customer Service.
For Flowers & Gifts:
*Assorted flowers arrangements – we will make every attempt to create products and colors as similar as possible with products shown, and for substitutions we will use other kind of flowers with equal or greater value.
*One of kind flowers arrangements – colors and type of flowers will always be arranged as requested, if this is for substituting we will use different colors based on availability .
*Vase or Basket – we will try to make every effort to give similar items with images display.
*Gifts – substitution with equal or greater value from what is shown in the picture.
Please Note that Not all types of Flowers are available on each cities, some seasonal imported flowers only available for JABODETABEK areas.